At Tooting Bec Florist, serving both households and businesses in the Tooting Bec community, we pride ourselves on delivering only the highest quality, freshest flowers. Our local expertise means we understand the importance of dependable service and exquisite blooms you can trust. We’re here to ensure you are delighted with every order, every time.
Every bouquet and arrangement leaving Tooting Bec Florist is designed to last. We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided care instructions are followed. If you have concerns regarding the freshness of your flowers within this window, please contact us promptly so we can help resolve any issues.
We take great care to ensure your flowers arrive in perfect condition. If, however, your floral gift arrives damaged or in a state that falls below our usual standards, we’re here to help. Please make us aware of any damage as soon as possible after delivery—ideally within 24 hours—so we can assess the situation and put it right swiftly.
Tooting Bec Florist aims to resolve issues fairly and efficiently. Depending on the circumstances, you may be eligible for:
Refunds and replacements are handled on a case-by-case basis after reviewing details such as photographs and a description of the problem. Our goal is always to ensure you are happy with our service and your flowers from us remain a source of joy.
If you need to request a return or discuss a refund or replacement, please reach out to us as soon as you notice a problem. Providing a photograph of the flowers will help us process your request more quickly. Once your request is received, our team will review the details and respond with the next steps within 1–2 working days.
As fresh flowers are perishable, we are only able to accept returns or issue refunds for flowers that have a proven quality concern or have been damaged on arrival. For all other items such as vases, plants, or gifts, further return instructions will be provided by our team.
Your satisfaction is our highest priority. If you wish to make a complaint or provide feedback about any aspect of our service, please contact us through our standard channels. Each complaint is handled personally and investigated thoroughly in accordance with our commitment to high local standards. We aim to resolve all complaints within three working days.
Tooting Bec Florist has provided fresh, quality flowers to nearby homes and businesses for years. We value our reputation as a trusted local florist and are committed to delivering exceptional service—every bouquet, every order, every time. Thank you for choosing us to brighten your space and mark your special moments.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
