Welcome to Tooting Bec Florist. These Terms & Conditions (“Terms”) govern your use of our website and the online purchase and delivery of flowers and related products (“Products”) provided by Tooting Bec Florist. By placing an order through our website, you accept and agree to these Terms. If you do not agree with these Terms, you should refrain from placing an order. These Terms apply to all customers in Tooting Bec and the surrounding areas who make use of our online flower delivery services.
To order flowers or related products for delivery in Tooting Bec or the nearby areas, please use our website to select the desired products and complete the online checkout process. You must provide accurate and up-to-date information, including recipient details, delivery address, contact information, and any specific delivery instructions.
Once your order is placed, you will receive an order confirmation from us. This confirmation is an acknowledgment that we have received your order and not a guarantee of acceptance or fulfillment. We reserve the right to refuse or cancel any order for reasons including but not limited to: unavailability of products, errors in product or pricing information, inability to deliver to the specified address, or suspected fraud.
Orders for same-day delivery must be placed before the cut-off time specified on our website. Orders received after the cut-off time will be delivered on the next available delivery date. All orders are subject to product availability and our delivery schedule.
Due to the seasonal nature of flowers and frequent changes in availability, some varieties, colours, or containers may not be available at the time of order. In such cases, we reserve the right to substitute with a similar flower or product of equal or greater value while maintaining the overall style and quality of your chosen arrangement. We will make every reasonable effort to ensure that any substitution is as close as possible to the original selection. If a major substitution is required, we will attempt to contact you before dispatch when practicable.
Payment for products and delivery must be made in full at the time of placing your order. We accept major credit and debit cards as specified on our website. All prices are inclusive of applicable VAT but exclude delivery charges, which are added during the checkout process and specified in your order summary.
We take reasonable measures to ensure that your payment information is secure. However, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to data you submit when ordering from the website, unless such access results from our negligence.
We provide flower delivery services across Tooting Bec and surrounding areas as listed on our website. Please ensure that the delivery address and recipient information you provide are accurate and complete. We cannot be responsible for any delays or delivery failures resulting from incorrect or incomplete delivery information.
Deliveries are typically made between standard delivery hours as stated on our website. While we endeavour to deliver orders on the chosen date, specific delivery times cannot be guaranteed, especially during peak periods or adverse weather conditions. Where possible, we will notify you of any significant delays.
If the recipient is not at home at the time of delivery, we may leave the order with a neighbour, leave a calling card, or follow the delivery instructions provided. We accept no responsibility for lost or stolen items once left according to delivery instructions or at a neighbour's address.
If you wish to cancel or amend an order, please notify us as soon as possible. Orders for same-day delivery or orders already prepared for dispatch may not be eligible for cancellation or amendment. For next-day or future-date deliveries, cancellations and amendments can generally be accepted if received at least 24 hours before the scheduled delivery date. We reserve the right to deduct costs incurred if an order is cancelled after preparation has commenced.
To request a cancellation or amendment, please use the contact facility provided on our website, quoting your order number. You will be notified of the approval or denial of your request as soon as possible. Refunds, where applicable, will be processed within 7 to 10 working days to the original payment method, subject to your bank or card issuer’s processing times.
Due to the perishable nature of flowers, returns are not generally accepted. However, if you believe there is a problem with your order, such as spoilage, damage on arrival, or incorrect products received, please notify us within 24 hours of delivery. We may request photographic evidence to assist in resolving your complaint.
Where a fault is accepted, we may offer a replacement, partial refund, or full refund at our discretion. Please note that issues stemming from incorrect addresses or failure to follow care instructions are not grounds for a refund or replacement.
You may request a personalised card message or special instructions as part of your order. We reserve the right to decline any message containing offensive, discriminatory, or inappropriate content. Where your special request cannot be fulfilled, we will let you know as soon as possible and suggest an alternative where feasible.
We make every effort to ensure that our website, products, and services meet high standards and work efficiently. However, to the fullest extent permitted by law, Tooting Bec Florist does not accept responsibility for any loss or damages, whether direct, indirect, consequential, or incidental, arising from the use of our website, the order or non-fulfilment of orders, or the delivery of products, except where such liability cannot be excluded by law.
We do not accept liability for failure to perform our obligations if such failure is due to circumstances beyond our reasonable control, including but not limited to delays in supply, strikes, natural disasters, pandemic, traffic disruptions, or other acts of God (“Force Majeure Event”). In such circumstances, we will make reasonable efforts to communicate with you and resume services as soon as possible.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any rights you have as a consumer under applicable UK law.
All content, images, logos, designs, and text displayed on our website are the intellectual property of Tooting Bec Florist or used with permission from relevant owners. You must not use, reproduce, distribute, or adapt any part of our website content without our prior written consent.
All personal data collected in connection with your order and use of our website is handled according to our Privacy Policy. We are committed to safeguarding your privacy and complying with the Data Protection Act 2018 and applicable UK GDPR regulations. We will not share or sell your personal data to third parties except as required for order processing or where legally obligated.
We reserve the right to update or amend these Terms from time to time to reflect changes in our practices or for legal, regulatory, or security reasons. Any changes will be effective from the date published on our website. Please check back regularly to ensure you are familiar with the latest version. Placing an order after changes have been made will constitute your acceptance of the new Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed severed, and the remaining provisions will remain in full force and effect.
These Terms and any disputes arising out of or in connection with them shall be governed and interpreted in accordance with the laws of England and Wales. By using our services, you submit to the exclusive jurisdiction of the courts of England and Wales.
We are committed to providing an excellent service to our customers in Tooting Bec and surrounding areas. If you have any concerns or are dissatisfied with any aspect of your experience, please contact us promptly using the contact details provided on our website. We will do our best to resolve any complaints as soon as possible.
These Terms constitute the entire agreement between you and Tooting Bec Florist regarding your use of our online flower delivery service and supersede all prior agreements and understandings. No waiver by us of any breach or default of these Terms shall be deemed a waiver of any preceding or subsequent breach or default.
If you require more information about these Terms & Conditions or our online flower delivery service for Tooting Bec and surrounding areas, kindly refer to the contact section on our website to reach our customer service team.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tooting Bec, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tooting Bec.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
